Shipping policy


How much is shipping?

We offer free standard shipping on all orders over $130 within Australia.

For orders under $130 within Australia, we offer a flat rate based on your location, or you can upgrade to express shipping.

Note: Free shipping applies to your order total after any discount codes - if a code brings your total under $130, standard shipping rates will apply.

Do you offer in store pick up?
No, we do not offer in store pick up at this time.  
 
When will my order be shipped?  
Orders are shipped from the Sunshine Coast, Queensland, on the next business day, provided all items are in stock and unless otherwise advertised or notified. You'll receive tracking details as soon as your order is on its way.
 
How long will it take to arrive?

Delivery timeframes depend on your location and the shipping carrier used. We may use any delivery provider or carrier of our choosing to fulfil your order.

For most metropolitan areas, standard/economy delivery typically takes 2–5 business days after dispatch.

For regional or remote areas, standard delivery may take longer, generally between 5–10 business days.

Please note that delivery timeframes are estimates only and may vary due to carrier delays or other factors outside of our control.

Some orders may be sent using an Authority to Leave (ATL) service, meaning the delivery provider may leave your parcel at the delivery address without requiring a signature. Where ATL is used and the parcel is marked as delivered by the carrier, responsibility for it (including loss, theft or damage) transfers to you, and Mindful Marlo is not liable for anything that occurs after that point,  If you'd prefer not to take on this risk, you can choose Signature on Delivery service at checkout. See our Return & Refund Policy for further details.

Do you ship internationally?
We do not currently offer international shipping.  
 
What is your Returns Policy?

Mindful Marlo makes every effort to ensure that your order is received in perfect condition.

If your item arrives damaged, please contact us as soon as possible, and provide photographic and/or video evidence within 24 hours of delivery - this is required by our delivery providers to process any claim. Please also hold on to the product and packaging, and don't dispose of, alter, or return anything until we've confirmed next steps with you.

If you believe your item is faulty or otherwise, please contact us at hello@mindfulmarlo.com.au as soon as possible and within 7 days of receiving your order so we can assist you.

Returns must not be sent back without prior approval. Once your request has been reviewed, we will provide instructions on how to proceed, including return details where applicable.

Refunds, repairs or replacements are assessed in accordance with our Return & Refund Policy. We do not offer refunds for change of mind.

For full details, please refer to our Return & Refund Policy and FAQs.