• We offer free standard shipping on all orders over $150 within Australia.
• For orders under $150 within Australia, we offer a flat rate between $13 to $15, depending on your location (or you can upgrade to express shipping).
  Note: Free shipping applies to your order total after any discount codes - if a code brings your total under $150, standard shipping rates will apply.
• Express shipping and Signature on Delivery upgrades are available. These options will be displayed at checkout.

No, we currently ship within Australia only.

If all items are in stock, orders will be shipped on the next business day (unless advertised otherwise) from Sunshine Coast, Queensland.

You will receive tracking details once your order has been dispatched.

Delivery timeframes depend on your location and the shipping carrier utilised. We may use any delivery provider or carrier of our choosing to fulfil your order.

• Metro areas: usually 2–5 business days
• Regional or remote areas, including WA: typically 5–10 business days
• Or, Express/Priority shipping (upgrade available): typically 1-3 business days for metro areas

Please note that delivery timeframes are estimates only and may vary due to carrier delays or other factors outside of our control.

Yes, you will receive tracking details via email once your order has been dispatched.

Can't find it? Have a peek in your junk/spam folder before you panic - it likes to hide in there sometimes!

If you need to make a change, please contact us as soon as possible at hello@mindfulmarlo.com.au. We’ll do our best to help before your order is dispatched.

If your order arrives damaged, please contact us as soon as possible. Photographic and/or video evidence of the damage and packaging must be provided within 24 hours of delivery - this is required by our delivery providers to process any claim.

Please also hold on to the product, its packaging, and any additional items received with it, and don't dispose of, alter, or return anything until we've confirmed next steps with you.

If you believe your item is faulty or otherwise, please contact us as soon as possible and within 7 days of receiving your order so we can assist you.

Please refer to our Returns and Refund Policy for full instructions on how to lodge a claim and what information to provide.

Our business is Australian owned and our products are designed in Australia. To ensure quality and keep our products accessible, they're manufactured overseas with trusted suppliers that we've developed long-term relationships with. A good deal of the assembly is still done by hand rather than run through big automated production lines.

Yes, we do. Please contact us at hello@mindfulmarlo.com.au for wholesale enquiries.